INTRODUCTION

LOOKING WITHIN

Success depends on numerous factors, not all within our control. One of our first challenges is to identify things we can control, in two major categories:



• Strengths
• Weaknesses

• Opportunities
• Threats



One client that engaged in benchmarking of sites internally against one another, asked us to provide an outside perspective with other firms. He wanted to know whether his team was “best of the best” or “best of the worst.” (Paraphrased for decorum) External input optimizes our efforts for a balanced solution to closing gaps with best performers.

CRITICAL SUCCESS FACTORS

CSF EXAMPLE: VISION & MISSION

WHAT’S THE DIFFERENCE?

The most important thing to understand about both Vision and Mission is the difference between them. Vision is a key element in the beginning of an enterprise, an initiative or a major collaboration. Studies have shown that the presence of a clear, compelling vision is essential to success, even of nations. Without Vision, organizations can easily lose sight of their ultimate destination, and fail to make necessary course corrections in a timely way

CSF EXAMPLE: VISION & MISSION

CREWS VISION: “HOME OF THE ENTERPRISE”

CONCLUSION

WHY IT’S IMPORTANT

Critical Success Factors are exactly what they say: Critical to Success. Our experience with dozens of leading companies and hundreds of capable leaders has made it clear that best performers (those achieving high levels of service and satisfaction at low cost) strive for continuous improvement.

They employ a combination of internal evaluation, analysis and development with external feedback through rigorous
comparisons with their peers and competitors. In a competitive environment, neither of these perspectives can be taken for granted, or overlooked in the typical quest for short-term results and success.

HOW WE CAN HELP

We’ve conducted studies for a wide range of firms, many of them leaders in their industries, who recognize the need to retain
a leadership position.

We provide them with rigorous, thoughtful evaluations based on our 25+ years of experience, plus our prior hands-on knowledge of the field. Our evaluations show how to raise performance while reducing costs, by prioritizing and developing Critical Success Factors within the client’s organization. We can tailor an evaluation to your own portfolio, facilities, workplace, workforce and current needs, and help you become a best performer.

THANK YOU!