In future issues, we will illustrate the corresponding “3D Model of Value,” a three-dimensional view of Economy, Efficiency, and Effectiveness. This model is represented by a three-dimensional cube.
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CREWS 3: Services & Organization
webdotcom • Feb 23, 2022
OVERVIEW
“HOME OF THE ENTERPRISE / MODEL OF VALUE”
Adopting these or similar terms as Vision & Mission Statements for your CREWS department is a first step in improving or even restructuring your organization.
More important than the words chosen are the firm commitments made to improve performance and/or reduce costs. Successful goals share some important characteristics. They should be S-M-A-R-T:
• Specific – Free of ambiguity or confusing terms
• Measurable – Based on impartial, available data
• Achievable – Realistic rather than idealistic
• Relevant – Related to company & group goals
• Time-Based – Not open-ended or evolving
We use a “Prismetrix” model illustrating Service Types (Hard and Soft), and a Hierarchy of Real Estate, Workplace, Value-Add, and Core FM Services.
We follow this overview with a comprehensive model of costs for each of these services, and an integrated overview with Total Costs per SF and per Occupant.
The superstructure of this model is the Guerin Prism, which illustrates key relationships in the design, furnishings, and occupancy patterns of the facilities.
CREWS: SERVICES BY TYPE
CREWS: SERVICES HIERARCHY
CREWS: ORGANIZATION AND STRUCTURE
THANK YOU!
THE NEW VISION & MISSION: INTRODUCTION This is an essential moment in the relatively modern field known as real estate and facilities management. We prefer the term “CREWS” for Corporate Real Estate, Workplace & Services. This reflects corporate status, and a role as a provider of workplace and services, rather than a maintainer of bricks […]
The post CREWS 10: Hybrid Handbook – A Workplace Guide first appeared on GUERIN ASSOCIATES, INC.
WHY A PRISM? The Prism is a near-magical shape with unique features. Its transparent solid volume affects the speed of light passing through, refracting (separating and bending) the light according to its different wavelengths. Long, low-energy red wavelengths are least affected by the material, and pass through with the least angular change. High-energy violet and […]
The post CREWS 9: Prismetrix – Space, Value & Costs first appeared on GUERIN ASSOCIATES, INC.
RADAR CHARTS: USED FOR OVERALL COMPARISONS ... Radar Charts (aka Spider Charts) consolidate multiple criteria for groups of firms, locations, or facilities.
The post CREWS 8: Radar, Value & Other Great Charts first appeared on GUERIN ASSOCIATES, INC.
OVERVIEW BENCHMARKING – WHAT, WHY & HOW What is Benchmarking? Benchmarking has been defined in various ways. One definition is: Benchmarking is the methodical comparison of an organization’s data with others, objective analysis of differences in results, identification of opportunities to improve, and an effort to learn from best performers. Another version is “being confident […]
The post CREWS 7: Benchmarking – What, Why & How first appeared on GUERIN ASSOCIATES, INC.
OVERVIEW THREE KEY DIMENSIONS OF TOTAL VALUE Do we have a clear understanding of: • What Value actually is? • Why Value is more important than cost? • How to measure, achieve and demonstrate value? We are all familiar with commercials that announce tremendous opportunities to acquire value. This often means that a given product […]
The post CREWS 6: Three Key Dimensions Of Total Value first appeared on GUERIN ASSOCIATES, INC.
OVERVIEW DRIVERS OF TOTAL COSTS How do we know: • What is driving our Total Costs? • What connects drivers with each other? • How do we change upstream cost drivers? In the classic axiom, if you want something good, fast, and cheap, you need to give up one of the three. This is why […]
The post CREWS 5: Four Main Drivers Of Total Costs first appeared on GUERIN ASSOCIATES, INC.
OVERVIEW KEY METRICS IN SPACE, OCCUPANCY COSTS How do we know: • How much space do we really need? • How many net equivalent occupants do we have? • How much more (or less) we should be spending? Answers to these and many more key questions lie in your Key Metrics. Comparing with similar firms […]
The post CREWS 4: Key Metrics in Space, Occupancy & Costs first appeared on GUERIN ASSOCIATES, INC.
Posted by Michael F. Guerin on Feb 14, 2022, 1:18 PM INTRODUCTION LOOKING WITHIN Success depends on numerous factors, not all within our control. One of our first challenges is to identify things we can control, in two major categories: • Strengths • Weaknesses To do this, we examine a list of the positive qualities – […]
The post CREWS 2: Critical Success Factors first appeared on GUERIN ASSOCIATES, INC.
Posted by Michael F. Guerin on Jan 28, 2022, 4:52:54 PM INTRODUCTIONAN IMPORTANT MOMENT This is an important moment in a relatively modern field known as real estate and facilities management. Many current practitioners come from other fields and professions: Architecture, engineering, finance, manufacturing, research, etc. We believe most would agree it has been a rewarding […]
The post CREWS 1: The New Vision and Mission – Intro first appeared on GUERIN ASSOCIATES, INC.
Posted by Michael F. Guerin on December 1, 2020, 3:19:51 PM INTRODUCTION Covid-19 is changing our industry and profession . . . Covid-related challenges present unique new opportunities for today’s leaders in RE&FM, or what we prefer to call CRE&WS.* Workplaces today are not just physical structures. They can proactively address health & wellness, promote engagement & […]
The post New Metrics + New Solutions first appeared on GUERIN ASSOCIATES, INC.
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